Corporate policies

Privacy policy
All the members of the Park Royal Partnership Group (PRP Group), made up of Brent Business Venture, Park Royal Workforce, and Park Royal Partnership, are committed to protecting the privacy of our members, partners and website visitors.

This privacy policy explains the steps we take to  make sure information about you is kept secure and confidential, and is only used for the purposes for which it was originally intended. Please read it carefully to understand how your personal information will be treated.  By using our website http://www.parkroyal.org/ and submitting any personal information to us, you will be deemed to have read and accepted this privacy policy.

You do not need to give us information to view most areas of this website.  However, some areas are accessible only to paid-up members of PRP, and others only to members of Business management associations. 

We will only use your information to provide you with services from the PRP Group.  We will not sell this information to anyone else.  If you have opted-in to the PRP database, we will share this information with paid-up members of the partnership.  You may opt-out of this at any time – please contact us or telephone 020 3110 2300 to do this, or to ask us any questions about the way we use your company information.

We will only collect personal information on our website such as your email address, name, address, postcode, telephone number, education and work history or any other information that may be contained within your CV or career resumé.  We collect this information so that we may provide you with a reliable and efficient service to help you in your job search, and to enable us to contact you.  We will provide you with a copy of all personal information we hold about you at any time and in accordance with the relevant Data Protection legislation on request.

So that we can provide you with an efficient service, your information may be reviewed and shared by consultants working within our organisation. We may from time to time be required to pass on information to third parties as part of the recruitment process. The passing of this information will only be done with your express advance approval.  All information provided to us is 'personal data' under the Data Protection Act.  When processing your data we will always follow the principles and guidelines as set out in the Data Protection Act.

We will ask for information in return for sending you our magazine.  We will also need information about your company to register on-line for events, or if you ask us to contact you.

If you have any questions relating to this privacy policy or how we use the personal information we have about you, please contact us.

You may extract and quote from articles or pages on our web site, without copying entire articles or pages, provided that you acknowledge the source to be ‘Park Royal Partnership Group’ and give the title of the article or the unique resource locator (URL) of the page.

All material on our web site is provided for general guidance and information only.  An opinion expressed by the author of any article is not necessarily the opinion of the Park Royal Partnership Group. We do not accept liability for the content or accuracy of any information or opinion, or for any action taken or not taken in reliance on such information or opinion.

Complaints procedure
The Park Royal Partnership Ltd. is a Customer First Accredited organisation. We are committed to constantly monitor and review our services to meet client expectations.

We value your feedback, and we would like to hope that most problems can be resolved by simply getting in touch with your regular contact within our team. If, however, you are dissatisfied with the feedback that you have received, any of our services, or a member of our team, you may wish to make a formal complaint.

You can do this by contacting our Customer Services team by telephone on 020 3110 2300, or contact us. Alternatively, you can write to us at:
Park Royal Partnership Ltd.
Customer Services Team
Monarch House
Victoria Rd
London W3 6UR.

All complaints about our services will be investigated by the Customer Services Manager. Complaints about a member of our team may be escalated to a senior manager for further investigation. Our Customer Services team will provide you with feedback on your complaint within 5 working days. If you are still not satisfied with our feedback, your complaint will be referred to the Director of Corporate Resources.

 If you would like to give us more general feedback on any of our services, please contact us.